UNE-EN 13816<\/a> de Transporte P\u00fablico de Pasajeros proporciona directrices a los operadores para que asuman compromisos de calidad en la prestaci\u00f3n de su servicio, con el fin de satisfacer las expectativas de sus clientes. Los compromisos de calidad deben asumirse en ocho \u00e1mbitos: tiempo, confort, informaci\u00f3n, accesibilidad, seguridad, servicio ofertado, atenci\u00f3n al cliente e impacto ambiental.<\/p>\nQu\u00e9 ofrecemos<\/b><\/p>\n
MILENIUM SOLUTIONS lleva a cabo las inspecciones del servicio a certificar o certificado, conforme a la t\u00e9cnica de Cliente misterioso\/control presencial de clientes teniendo como referencia el conjunto de compromisos de calidad del servicio, susceptibles de ser verificados mediante este tipo de inspecci\u00f3n.<\/p>\n","protected":false},"excerpt":{"rendered":"
La norma UNE-EN 13816 de Transporte P\u00fablico de Pasajeros proporciona directrices a los operadores para que asuman compromisos de calidad en la prestaci\u00f3n de su servicio, con el fin de satisfacer las expectativas de sus clientes.<\/p>\n","protected":false},"author":5,"featured_media":201,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","ngg_post_thumbnail":0,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-157","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicios"],"yoast_head":"\n
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